EAOO0001E Template

	B	C	D	E	F	G	H	I	J	K
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2	EVERETT PUBLIC SCHOOL
3	Services and Utilization Summary
4	Report Period: 10/01/2010 - 12/31/2010
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6			Current Employee Count	2,006
7			Year-to-Date Employee Count	2,006
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9					Prior Year	Current Period		Year-to-Date		YTD Norm
10	Overall Services				Number	Number	Rate	Number	Rate	Not Available
11	Telephonic Services
12	Consultations				21	28	5.5%	177	8.8%	7.9%
13	Self-Screening System				0	0	0.0%	0	0.0%	-
14	Nurse Advice Line*				0	0	0.0%	0	0.0%	-
15	Additional Services
16	CISM Participants				0	28	5.5%	28	1.4%	-
17	Training Participants				0	23	4.5%	23	1.1%	-
18	MagellanHealth.com User Sessions*				21	8	1.6%	63	3.1%	11.2%
19				Total	42	87	17.2%	291	14.5%	19.1%
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21					Prior Year	Current Period		Year-to-Date
22	Consultation Outcomes				Number	Number	% of Total	Number	% of Total
23	EAP Education/Consultation				11	17	28.3%	96	30.6%
24	Clinician Consultation				3	5	8.3%	12	3.8%
25	Work-Life Services Consultation				0	0	0.0%	0	0.0%
26	Work-Life Services Referral				0	1	1.7%	4	1.3%
27	Magellan Website Referral				13	13	21.7%	60	19.1%
28	Workplace Support Service				0	3	5.0%	28	8.9%
29	Referred to Managed Care				0	0	0.0%	1	0.3%
30	Legal Services Referral				0	0	0.0%	0	0.0%
31	Financial Services Referral				0	0	0.0%	1	0.3%
32	Inquiry Resolution				7	12	20.0%	70	22.3%
33	Community Resource Referral				0	1	1.7%	6	1.9%
34	Educational Resources (emailed materials)				0	0	0.0%	4	1.3%
35	Other				0	8	13.3%	32	10.2%
36				Total	34	60	100%	314	100%
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38					Prior Year	Current Period		Year-to-Date		YTD Norm
39	Utilization				Number	Number	Rate	Number	Rate	Not Available
40	Unique Cases				15	15	3.0%	80	4.0%	4.1%
41	Unique Users				13	13	2.6%	65	3.2%	3.33%
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46		Yes 134 No 0
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	B	C	D	E	F	H	I	J	K	L
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2	EVERETT PUBLIC SCHOOL
3	Demographics - Unique Cases*
4	Report Period: 10/01/2010 - 12/31/2010
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6
7		Current Period		Year-to-Date			Current Period		Year-to-Date
8	Client Category - TOP 3	Number	% of Total	Number	% of Total	Gender	Number	% of Total	Number	% of Total
9	Employee	13	86.7%	68	85.0%	Male	3	20.0%	19	23.8%
10	Spouse	0	0.0%	5	6.3%	Female	11	73.3%	59	73.8%
11	Child	1	6.7%	5	6.3%	Unknown	1	6.7%	2	2.5%
12	All Other Client Categories/Not Available	1	6.7%	2	2.5%	Total	15	100%	80	100%
13	Total	15	100%	80	100%
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	B	C	G	H	I	J
1
2	EVERETT PUBLIC SCHOOL
3	Information Source - Unique Cases*
4	Report Period: 10/01/2010 - 12/31/2010
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6
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8			Current Period		Year-to-Date
9		Information Source - TOP 5	Number	% of Total	Number	% of Total
10		Handout	4	26.7%	18	22.5%
11		Manager/Supervisor	2	13.3%	12	15.0%
12		Family/Friend	1	6.7%	10	12.5%
13		Previously Seen	3	20.0%	9	11.3%
14		Video/Training	0	0.0%	7	8.8%
15		All Other Information Source/Not Available	5	33.3%	24	30.0%
16		Total	15	100%	80	100%
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	A	B	C	D	E
1
2		EVERETT PUBLIC SCHOOL
3		Satisfaction Summary and Program Impact
4		Report Period: 10/01/2010 - 12/31/2010
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7			Year-to-Date
8		Program Satisfaction	Surveys Returned	Satisfaction Rating
9		EAP	10	100.0%
10		Work-Life	0	0.0%
11		Legal	0	0.0%
12		Financial	0	0.0%
13		Self Screening	0	0.0%
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19	Work Function Home 55.6% Work 57.1% Total				EAP Services Number 0 days 4 1 to 3 days 1 4 to 6 days 4 7 to 9 days 0 10 or more days 0 Not working 0 Total 9
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36	% who would use service again Percent EAP 100.0% Work/Life 0.0%
37					Work/Life Services Number 3 or more days 0 2 days 0 Less than 2 days 0 0
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	B	C	D	E	F	G	H	I
1
2	EVERETT PUBLIC SCHOOL
3	Benefits Usage - Registered, Confirmed and Closed Confirmed Cases
4	Report Period: 10/01/2010 - 12/31/2010
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6
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8			Current Period		Year-to-Date		YTD Norm
9	Utilization Summary		Number	Rate	Number	Rate	Not Available	Excluded Norm
10	All EAP Registrations		11	2.2%	65	3.2%		-
11	Confirmed EAP Counseling Cases		7	1.4%	36	1.8%	-
12	Closed Confirmed Cases		5	1.0%	34	1.7%	-
13	Average Sessions per Closed Case		2.4		3.1		3.2
14	Annualized Sessions per 1000		27.7		54.8		850.6
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18	Registration Follow Through (Lag Time Report)
21	Registration Follow Through Rate		64.8%
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25		Current Period		Year-to-Date		YTD Norm
26	Benefits Usage (Closed Confirmed)	Number	% of Total	Number	% of Total	Not Available	Excluded Norm
27	EAP Only	1	20.0%	14	41.2%	-
28	Behavioral Benefit Covered Referral	1	20.0%	7	20.6%	-
29	Non-Behavioral/Non-Benefit Covered Referral	3	60.0%	5	14.7%	-
30	Not Available	0	0.0%	8	23.5%	-
31	Total Closed Confirmed	5	100%	34	100%	0%
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33		Current Period		Year-to-Date		YTD Norm
34		Number	% of Total	Number	% of Total	Not Available	Excluded Norm
35	Closed Confirmed Resolved without Benefit Referral	4	80.0%	19	73.1%	-
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38		Current Period		Year-to-Date		YTD Norm
39	Session Frequency (Closed Confirmed)	Number	% of Total	Number	% of Total	Not Available	Excluded Norm
40	One Session	2	40.0%	9	26.5%	-
41	Two Sessions	1	20.0%	5	14.7%	-
42	Three Sessions	1	20.0%	6	17.6%	-
43	Four Sessions	0	0.0%	3	8.8%	-
44	Five Sessions	1	20.0%	11	32.4%	-
45	Six Sessions	0	0.0%	0	0.0%	-
46	Seven Sessions	0	0.0%	0	0.0%	-
47	Eight Sessions	0	0.0%	0	0.0%	-
48	Nine or More Sessions	0	0.0%	0	0.0%	-
49	Total Closed Confirmed	5	100%	34	100%	0%
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51
52		Overall		Social		Work
53	Degree of Improvement (Closed Confirmed)	Current Period	YTD	Current Period	YTD	Current Period	YTD
54	Excellent	0	0	0	0	0	0
55	Above Average	0	2	0	1	0	0
56	Good	0	5	0	4	0	8
57	Below Average	0	2	0	1	0	2
58	Poor	0	0	0	0	0	0
59	Not Available	0	0	0	1	0	2
60	Total Closed Confirmed	0	9	0	7	0	12
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	B	C	G	H	I	J
1
2	EVERETT PUBLIC SCHOOL
3	Referrals Made - Closed Confirmed Cases
4	Report Period: 10/01/2010 - 12/31/2010
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6
7
8			Current Period		Year-to-Date
9		Referrals Made - Top 10	Number	% of Total	Number	% of Total
10		No Referral Made	1	20.0%	14	41.2%
11		Behavioral Health: Outpatient	0	0.0%	6	17.6%
12		12 Step Programs	2	40.0%	2	5.9%
13		Medical/Physical	0	0.0%	2	5.9%
14		Community Social Services	1	20.0%	1	2.9%
15		Substance Abuse: Outpat Prog	1	20.0%	1	2.9%
16			0	0.0%	0	0.0%
17			0	0.0%	0	0.0%
18			0	0.0%	0	0.0%
19			0	0.0%	0	0.0%
20		All Other Referrals Made/Not Available	0	0.0%	8	23.5%
21		Total	5	100%	34	100%
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	B	C	D	E	F	G
1
2	EVERETT PUBLIC SCHOOL
3	Assessed Problem - Closed Confirmed Cases
4	Report Period: 10/01/2010 - 12/31/2010
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6
7		Current Period		Year-to-Date		YTD Norm
8		Number	% of Total	Number	% of Total	Not Available
9	Emotional/Stress - Top 10
10	Psychological	1	20.0%	8	23.5%	-
11	Depression	0	0.0%	4	11.8%	-
12	Bereavement/Loss	0	0.0%	2	5.9%	-
13	Other Compuls Disord	0	0.0%	1	2.9%	-
14	Other's Emot/Health	1	20.0%	1	2.9%	-
15		0	0.0%	0	0.0%	-
16		0	0.0%	0	0.0%	-
17		0	0.0%	0	0.0%	-
18		0	0.0%	0	0.0%	-
19		0	0.0%	0	0.0%	-
20	All Other Emotional/Stress	0	0.0%	0	0.0%	-
21	Subtotal - Emotional/Stress	2	40.0%	16	47.1%	-
22	Family - Top 5
23	Family/Children	0	0.0%	5	14.7%	-
24		0	0.0%	0	0.0%	-
25		0	0.0%	0	0.0%	-
26		0	0.0%	0	0.0%	-
27		0	0.0%	0	0.0%	-
28	All Other Family	0	0.0%	0	0.0%	-
29	Subtotal - Family	0	0.0%	5	14.7%	-
30	Occupational - Top 5
31	Career Planning	0	0.0%	1	2.9%	-
32	Work Performance	0	0.0%	1	2.9%	-
33		0	0.0%	0	0.0%	-
34		0	0.0%	0	0.0%	-
35		0	0.0%	0	0.0%	-
36	All Other Occupational	0	0.0%	0	0.0%	-
37	Subtotal - Occupational	0	0.0%	2	5.9%	-
38	Other - Top 5
39	Other	0	0.0%	1	2.9%	-
40		0	0.0%	0	0.0%	-
41		0	0.0%	0	0.0%	-
42		0	0.0%	0	0.0%	-
43		0	0.0%	0	0.0%	-
44	All Others	0	0.0%	0	0.0%	-
45	Subtotal - Other	0	0.0%	1	2.9%	-
46	Relationships - Top 5
47	Marital	1	20.0%	8	23.5%	-
48		0	0.0%	0	0.0%	-
49		0	0.0%	0	0.0%	-
50		0	0.0%	0	0.0%	-
51		0	0.0%	0	0.0%	-
52	All Other Relationships	0	0.0%	0	0.0%	-
53	Subtotal - Relationships	1	20.0%	8	23.5%	-
54	Substance Abuse - Top 5
55	Alcohol	1	20.0%	1	2.9%	-
56	Other's Alcohol/Drug	1	20.0%	1	2.9%	-
57		0	0.0%	0	0.0%	-
58		0	0.0%	0	0.0%	-
59		0	0.0%	0	0.0%	-
60	All Other Substance Abuse	0	0.0%	0	0.0%	-
61	Subtotal - Substance Abuse	2	40.0%	2	5.9%	-
62
63	Total Closed Confirmed Cases	5	100%	34	100%	-

	B	C	E	F	G	H	I	J	K	L	M	N	P	Q	R	S	U	V	W	X
1	EVERETT PUBLIC SCHOOL
2	Workplace Support - Utilization Services
3	Report Period: 10/01/2010 - 12/31/2010
4
5
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7														Current Period			Year-to-Date
8													Case Type	Number		% of Total	Number		% of Total
9													Consultation Only	1		100.0%	0.0%	1		33.3%		0.0%
10		Current Period			Year-to-Date				YTD Norm				Consult w/Mandatory Referral	0		0.0%	0.0%	2		66.7%		0.0%
11	Utilization Summary	Number			Number				All Models				Consult w/Voluntary Referral	0		0.0%	0.0%	0		0.0%		0.0%
12	New Cases**	0			2				-				Other	0		0.0%	0.0%	0		0.0%		0.0%
13	**Annualized Utilization	0.0%			0.1%				0.1%				Total	1		100%	3		100%
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16		Current Period					Year-to-Date							Drug			Alcohol
17	Reason for Referral - TOP 5	Number	% of Total		TOV		Number		% of Total		TOV		Testing Results	Current		YTD	Current		YTD
18	Threat of Self Harm	0	0.0%		0.0%	0		1		50.0%		0.0%	0		Random - Positive Test	0	0		0		0
19	Threat of Violence	0	0.0%		0.0%	0		1		50.0%		0.0%	0		For Cause - Positive Test	0	0		0		0
20		0	0.0%		0.0%	0		0		0.0%		0.0%	0		Post Accident - Positve Test	0	0		0		0
21		0	0.0%		0.0%	0		0		0.0%		0.0%	0		Pre-Employment - Positive Test	0	0		0		0
22		0	0.0%		0.0%	0		0		0.0%		0.0%	0		Self Reported - Positive Test	0	0		0		0
23		0	0.0%		0.0%	0		0		0.0%		0.0%	0		Negative Test	0	0		0		0
24	Total	0	0%		0		2		100%		0		Total	0		0	0		0
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27		Current Period					Year-to-Date
28	Supervisor Referral Job Category	Number		% of Total			Number			% of Total
29	Clerical/Support Staff	0		0.0%			0			0.0%
30	Labor Manufacturing Operator	0		0.0%			0			0.0%
31	Customer Service	0		0.0%			0			0.0%
32	Housekeeping/Maintenance	0		0.0%			1			50.0%
33	Sales/Marketing	0		0.0%			0			0.0%
34	Professional	0		0.0%			1			50.0%
35	Manager/Supervisor	0		0.0%			0			0.0%
36	Technical/Equipment Service	0		0.0%			0			0.0%
37	Other	0		0.0%			0			0.0%
38	Total	0		0%			2			100%
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43		Current Period					Year-to-Date							Current Period			Year-to-Date
44	Supervisor Referral Closing Resolution	Number		% of Total			Number			% of Total			Average Calls per Case	Average			Average
45	Successful Completion	0		0.0%			2			100.0%			Consultation Only	1.0			1.0
46	Reported Non-Compliant; Case Closed	0		0.0%			0			0.0%			Consultation W/Mandatory Referral	0.0			14.5
47	Terminated From Employment	0		0.0%			0			0.0%			Consultation W/Voluntary Referral	0.0			0.0
48	Client Declined Services	0		0.0%			0			0.0%			Other	0.0			0.0
49	Client Left Employment	0		0.0%			0			0.0%
50	Company Directed to Close Referral	0		0.0%			0			0.0%
51	Other	0		0.0%			0			0.0%
52	Closed Cases	0		0%			2			100%
53	Consultation Only	1					1
54	Total Cases/Consultations	1					3

	B	C	D	E	F	G
1	EVERETT PUBLIC SCHOOL
2	MagellanHealth.com - Utilization Summary
3	Report Period: 10/01/2010 - 12/31/2010
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5		Current Period		Year-to-Date		YTD Norm
6	Overall Utilization	Number		Number		All Models
7	Online User Sessions**	8		63		-
8	Total Site Activity - Page Views	115		879		-
9	*+Library Topic - Page Views	2		82		-
10	*+Content Categories - Page Views	90		668		-
11	Average Page Views per Session	14.4		14.0		7.1
12	**Annualized User Sessions	1.6%		3.1%		11.2%
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15		Current Period		Year-to-Date
16	Overall Member Transactions	Number		Number
17	EAP Self-Referrals	0		0
18	Provider Searches	14		221
19	Child Care Search	0		1
20	Elder Care Search	0		0
21	Claims Inquiry Search	0		0
22	Submitted Secure Messages	0		0
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25		Current Period		Year-to-Date
26	Library Topics - TOP 10	Page Views	% of Topics	Page Views	% of Topics
27	Depression	0	0.0%	13	15.9%
28	Anxiety Disorder	0	0.0%	10	12.2%
29	Death & Dying	0	0.0%	9	11.0%
30	Relationships	0	0.0%	8	9.8%
31	Stress	0	0.0%	7	8.5%
32	Grief & Loss	0	0.0%	6	7.3%
33	Alcohol & Substance Abuse	0	0.0%	4	4.9%
34	Compulsive Behaviors	0	0.0%	4	4.9%
35	Drug Abuse	0	0.0%	4	4.9%
36	Financial Planning	2	100.0%	4	4.9%
37	All Other Library Topics	0	0.0%	13	15.9%
38	Total	2	100%	82	100%
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41		Current Period		Year-to-Date
42	Content Categories - TOP 10	Page Views	% of Resources	Page Views	% of Resources
43	Provider Directory	21	23.3%	323	48.4%
44	MyMagellan	14	15.6%	101	15.1%
45	Library & Resources	2	2.2%	54	8.1%
46	EAP Counseling Services	13	14.4%	44	6.6%
47	Employee Assistance Program	12	13.3%	29	4.3%
48	Self Assessments	1	1.1%	25	3.7%
49	Tools & Calculators	7	7.8%	10	1.5%
50	Site Search	1	1.1%	9	1.3%
51	Prepare for Your Appointment	1	1.1%	8	1.2%
52	About Providers	0	0.0%	7	1.0%
53	All Other Content Categories	18	20.0%	58	8.7%
54	Total	90	100%	668	100%
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	B	C	D	E	F	H	J	K	L	M
1
2	EVERETT PUBLIC SCHOOL
3	Critical Incident Stress Management - Utilization Summary
4	Report Period: 10/01/2010 - 12/31/2010
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8		Current Period		Year-to-Date
9	Utilization Summary	Number		Number
10	CISM Participants**	18		18
11	Employees Attending Groups	8		8
12	Individual Sessions	10		10
13	Group Sessions	1		1
14	Requested Events	4		4
15	Completed Events (with Follow Up)	3		3
16	Management Consultation	10		10
17	Average Participants per Event	6.0		6.0
18	**Annualized Utilization	3.6%		0.9%
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22		Current Period		Year-to-Date			Current Period		Year-to-Date
23	Utilization by Event Type - TOP 10	Number	% of Total	Number	% of Total	Utilization by Event Type - TOP 10	Number	% of Total	Number	% of Total
24	Death	3	100.0%	3	100.0%	Death	4	100.0%	4	100.0%
25		0	0.0%	0	0.0%		0	0.0%	0	0.0%
26		0	0.0%	0	0.0%		0	0.0%	0	0.0%
27		0	0.0%	0	0.0%		0	0.0%	0	0.0%
28		0	0.0%	0	0.0%		0	0.0%	0	0.0%
29		0	0.0%	0	0.0%		0	0.0%	0	0.0%
30		0	0.0%	0	0.0%		0	0.0%	0	0.0%
31		0	0.0%	0	0.0%		0	0.0%	0	0.0%
32		0	0.0%	0	0.0%		0	0.0%	0	0.0%
33		0	0.0%	0	0.0%		0	0.0%	0	0.0%
34		0	0.0%	0	0.0%		0	0.0%	0	0.0%
35	Total	3	100%	3	100%	Total	4	100%	4	100%
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	B	C	D	E	F	G	H	K	M
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2	EVERETT PUBLIC SCHOOL
3	Training and Health Fair - Utilization Summary
4	Report Period: 10/01/2010 - 12/31/2010
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8		Current Period		Year-to-Date				Current Period	Year-to-Date
9	Training Utilization Summary	Number		Number			Health Fair Utilization Summary	Number	Number
10	Training Participants	23		23			Health Fair Participants	30	30
11	Requested Events	3		3			Requested Events	0	3
12	Completed Events	2		2			Completed Events	1	1
13	Average Participants per Event	11.5		11.5			Average Participants per Event	30.0	30.0
14	*Annualized Utilization	4.5%		1.1%			*Annualized Utilization	5.9%	1.5%
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18	Classroom and Health Fair	Current Period		Year-to-Date
19	Utilization by Event Type	Number	% of Total	Number	% of Total
20	Training	2	66.7%	2	66.7%
21	EAP Orientation	0	0.0%	0	0.0%
22	Supv. Training	0	0.0%	0	0.0%
23	Health Fair	1	33.3%	1	33.3%
24	Total	3	100%	3	100%
25
26
27
28		Prior Year		Current Period		Year-to-Date
29	Online Training Utilization Summary	Number		Number		Number
30	Training Participants	0		0		0
31	Requested Events	0		0		0
32	Completed Events	0		0		0
33	Average Participants per Event	0.0		0.0		0.0
34	*Annualized Utilization			0.0%		0.0%
35
36
37
38		Prior Year		Current Period		Year-to-Date
39	Online Utilization by Event Type	Number	% of Total	Number	% of Total	Number	% of Total
40	Training	0	0.0%	0	0.0%	0	0.0%
41	Supv. Training	0	0.0%	0	0.0%	0	0.0%
42	EAP Orientation	0	0.0%	0	0.0%	0	0.0%
43	Total	0	0%	0	0%	0	0%

	B	C	D	E	F	G	H
1
2		EVERETT PUBLIC SCHOOL
3		Nurse Advice Line - Utilization Summary
4	Report Period: 10/01/2010 - 12/31/2010
5
6
7
8			Current Period		Year-to-Date		YTD Norm
9	Utilization Summary		Number		Number		All Models
10	Nurse Advice Line**		0		0		-
11	Nurse Line		0		0		-
12	General Information		0		0		-
13	Audio Library		0		0		-
14	**Annualized Utilization		0.0%		0.0%		0.0%
15
16			Current Period		Year-to-Date
17	Chief Complaint - TOP 10		Number	% of Total	Number	% of Total
18			0	0.0%	0	0.0%
19			0	0.0%	0	0.0%
20			0	0.0%	0	0.0%
21			0	0.0%	0	0.0%
22			0	0.0%	0	0.0%
23			0	0.0%	0	0.0%
24			0	0.0%	0	0.0%
25			0	0.0%	0	0.0%
26			0	0.0%	0	0.0%
27			0	0.0%	0	0.0%
28			0	0.0%	0	0.0%
29	Total		0	0%	0	0%
30
31			Current Period		Year-to-Date
32	Disposition - TOP 5		Number	% of Total	Number	% of Total
33			0	0.0%	0	0.0%
34			0	0.0%	0	0.0%
35			0	0.0%	0	0.0%
36			0	0.0%	0	0.0%
37			0	0.0%	0	0.0%
38			0	0.0%	0	0.0%
39	Total		0	0.0%	0	0.0%
40
41			Current Period		Year-to-Date
42	Audio Library - TOP 5		Number	% of Total	Number	% of Total
43			0	0.0%	0	0.0%
44			0	0.0%	0	0.0%
45			0	0.0%	0	0.0%
46			0	0.0%	0	0.0%
47			0	0.0%	0	0.0%
48			0	0.0%	0	0.0%
49	Total		0	0.0%	0	0.0%
50
51
52

	B	C	E	I	J	L
1
2	EVERETT PUBLIC SCHOOL
3	HealthWise - Utilization Summary
4	Report Period: 10/01/2010 - 12/31/2010
5
6
7
8		Current Period	Year-to-Date
9	Overall Utilization	Eligible Users	Eligible Users
10	Smoking Cessation	0	0
11	Healthy Thinking	0	2
12	Total Users	0	2
13
14
15
16
17
18
19
20
21		Current Period	Year-to-Date		Current Period	Year-to-Date
22	Smoking Cessation	Number	Number	Healthy Thinking	Number	Number
23	Starts	0	0	Starts	0	2
24	Completions	0	0	Completions	0	0
25	Summary Page	0	0	Summary Page	0	0
26	Summary Page Prints	0	0	Summary Page Prints	0	0
27	Total Number	0	0	Total Number	0	2
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44

	B	C	D	H	J
1
2
3	Report ID:	EAOO0001E
4	Run Date:	1/17/2011 6:19:55 PM
5
6
7
8
9
10
11
12				EVERETT PUBLIC SCHOOL
13
14				Utilization Report
15
16				Report Period: 10/01/2010 - 12/31/2010
17				Year to Date Report Period: 01/01/2010 - 12/31/2010
18				Prior Year Report Period: 10/01/2009 - 12/31/2009
19
20
21
22
23
24	Customer Number:		010199		NITA RIDDLE
25	Contract Number:		00		14100 MAGELLAN DRIVE
26
27					ST LOUIS MO 63043