A	B	C	D	E	F	G	H	I	J	K	L
1	Questions:		Aetna				Regence			Group Health
2			Snoqualmie Valley	Tukwila	Toppenish		Northshore	Yakima		Tacoma	Central Kitsap	North Mason
3				350 Eligible EE's	50 Eligible EE's		2100 Eligible EE's	1700 Eligible EE's		2900 Eligible EE's	1500 Eligible EE's	215 Eligible EE's
4	How long with Current Coverage ?		Three Years	One Year	One Year		10 + years	5+ years		2 years	One Year	One Year
5	Who were you insured with before current coverage?		KPS	WEA	Moda		Group Health	Mutual of Omaha		WEA	KPS/WEA	KPS/WEA
6	Why did you change?		Cost	Cost	Cost		Administration	Cost		Cost/Customer Service	Cost	Cost/Customer Service
7
8	What do you feel are positives in regards to the change:		Claims payment is quick	Smooth Transition	Reconciliation is smooth		Attentive	Constant Communication		Provider Access	TeleMedicine	Reconciliation is great
9			Reconiciliation is great	Customer Service is great	Competitive rates		Claims pay quickly	Reconciliation is great		Reconciliation is great	Attentive dedicated representative	Dual access to HMO and PPO services for Access members
10			Great dedicated representative	Great dedicated representative			Customer service is great	Excellent response time and follow through		Dedicated representative who resolves issues quickly	Reconciliation is great	Responsive dedicated representative
11
12	What do you feel are negative in regards to the change:		Occasional response time is slow	Initial transition customer service for plan specifics. Corrected quickly.	Employee cost share may be more		Back and forth commnications between employer and customer service are sometime clunky	None		RX formulary was quite different	RX formulary	RX usage and coverage
13										Stigma tied to GHC name	Stigma tied to GHC name