a.
| Dee- two important standards are being on-time and having a good work ethic |
b.
| Ralph- supervisors need to clarify expectations, employees should be adaptable, be able to use technology to find solutions to problems, complete tasks with quality, ethics, and accuracy in mind |
c.
| Faye- employees must be trainable, have good customer service skills- most of her entry level employees interact directly with clients and need to be a good representation of the company, should be able to use basic technology, office machines, be professional, be able to please the company and the customer, have ethics and be able to multi-task |
d.
| Mike- work ethic, high standards, multi-tasking ability to work efficiently and produce high quality work. |