1. | Establish “why” norms are needed. | |
2. | Explain two types of norms: procedures to conduct business & interactions/communication in collaborative teams (keep values and beliefs out of norm setting) | |
3. | Reach consensus for adoption. | |
4. | Post them (every meeting) & review each time. | |
5. | Discuss violation of norms yet build trust and comfort. | |
6. | Revise norms as needed. | |
7. | Evaluate the use of norms after each meeting. |
Procedural
| Communication & Interactions
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Examples:
· Timeliness · Participation · Preparation · Decision making · Conflict We will… | Examples:
· Listening/interrupting · Communication & discussion · Member contributions · Confidentiality · Climate We will… |