EVALUATERESPONDRESPONSE CONSIDERATIONSSOCIAL MEDIAPOSTINGHas someone discovered apost about your organization? “UNHAPPY CUSTOMER”Is the posting a result of anegative experience from one ofour stakeholders? Do you want to respond?YES YESYES MONITORONLYAvoid respondingto specific posts,monitor the site forrelevant informationand comments.
TIMELINESS
Take time to creategood responses,from a few hoursto a day.
Allowed
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