- NATIONAL STAFF DEVELOPMENT COUNCIL 800-727-7288 VOL.
- One way groups create these changes is by adopting
the seven norms of collaboration (Garmston & Wellman,
2009).
- The norms are based on deceptively simple skills:
Pausing, paraphrasing, inquiring, probing, putting ideas on
the table, paying attention to self and others, and presuming positive intention.
- In high-performing
teams, the ratio of positive to negative was 5.8 to
1.
- The ratio for the lowperforming teams was an
astonishing 1 to 20.
- The group records ideas from the phantom groups on
the chart with a different color pen. Use an “elephant walk” to surface h...
Collaborative Culture.pdf 
